Age Concern Hackney Coldline

Increased fuel prices over the last 3 years saw the average domestic gas bills rise by 94% and the average electricity bills by 60%. Many people have struggled to pay their fuel bills. Energy prices are showing signs of reducing so it is important to seek advice so you can get better deals on your energy bills! The winter can be a difficult time for all and can create particularly problems for vulnerable groups in our community (older people, people with long term illness and families with children under five).

Many vulnerable groups are at risk from the cold and are more likely to suffer with coughs, colds and influenza. The flu virus attacks the cells in the respiratory tract. Flu symptoms can hit you suddenly and severely, they usually include fever, chills, headaches and aching muscles. It’s advisable to seek advice from your GP and to get a flu jab to help protect you. If you require more information contact NHS Direct 0845 4647 or NHS Direct.

The Project has trained energy advisers who will be able to offer a free confidential and independent advice if you have problem relating to:

• Heating your home and saving energy.
• Advice on switching your energy supplier.
• Disconnection notice relating to fuel supply.
• Damp, condensation problems.
• Repairing or replacing cookers, fridges & washing machine.
• Benefit checks & advice on winter grants to stay warm.
• Advice on Warm Front Grants for home owners & private tenants.
• Advice on eating a healthy diet in winter.
• Information about the Priority Service Register with your fuel supplier/s.
• Deliver emergency equipment like heaters & hotplates.

You can use Coldline if you live in Hackney and are one of the following:

• Of pensionable age or older.
• Someone with a disability or long term illness.